Shipping & Delivery Policy
Last updated: 23 October 2026
This policy explains how Bettandemics ("we", "us") ships orders placed on www.bettandemics.com.
1. Where we deliver
We deliver equipment and accessories (lights, pumps, heaters, coolers, filters and similar products) to addresses across India through courier partners booked via Shiprocket, a shipping aggregator. We do not ship outside India.
2. Live fish
Live fish are not shipped through the online checkout. Because live fish need special packing and fast delivery, they are sold by enquiry on WhatsApp or phone, and delivery or pickup is arranged with you directly.
3. Order processing and dispatch time
- An order is confirmed once your payment is received. You will see an order number on screen after payment, and we book your courier automatically.
- We dispatch orders within 1 to 3 business days of payment (Monday to Saturday, excluding public holidays).
- Once dispatched, delivery usually takes 3 to 7 business days, depending on your location. Remote areas can take longer.
These are estimates, not guarantees.
4. Delivery charges
Delivery charges, if any, are shown at checkout once you enter your pincode, before you pay. They are based on the courier rate for your pincode and the weight and size of your parcel. If we are running a free-delivery offer, it is shown in your cart. The total you pay is the total shown at checkout.
5. Tracking
When your courier is booked you can follow your parcel any time on our Track your order page using your order number and mobile number. The courier and its tracking number are shown there, and the courier may also message you directly.
6. Delivery address and failed delivery
Please enter a complete and correct address, pincode and a working mobile number, because the courier will call you. If delivery fails because the address or phone number is wrong or incomplete, or you are unavailable or refuse the parcel, the parcel may be returned to us. We will contact you, and re-delivery charges may apply.
7. Delays
Delivery can be delayed by events outside our control, such as weather, strikes, holidays or courier issues. We will help you follow up with the courier if your order is late.
8. Damaged or wrong items
Please check the parcel when it arrives. If an item is damaged, defective or not what you ordered, follow the steps in our Cancellation & Refund Policy within 48 hours of delivery. We recommend recording a short video while opening the parcel.
9. Contact
Shipping questions: bettandemicscbe@gmail.com or +91 96000 66497. Please include your order number.