Cancellation & Refund Policy

Last updated: 23 October 2026

We want you to be happy with your order. This policy explains how cancellations, returns and refunds work at Bettandemics ("we", "us").

1. Cancelling an order

You can cancel an order before it is dispatched. Contact us on +91 96000 66497 (call or WhatsApp) or at bettandemicscbe@gmail.com with your order number. We will refund the full amount you paid.
Once an order has been dispatched it can no longer be cancelled. You may still return it if it falls under section 2.

2. Damaged, defective or wrong items

If your item arrives damaged, does not work, or is not what you ordered:

Contact us within 48 hours of delivery on WhatsApp, phone or email.
Share your order number, clear photos of the item and the packaging, and, if possible, the video you recorded while opening the parcel.
After we verify the issue, we will send a replacement or give you a refund, whichever you prefer where stock allows. We bear the return shipping cost in these cases and will arrange pickup or tell you how to send the item back.

Electrical items (pumps, heaters, lights, coolers) that fail within the manufacturer's warranty period can be claimed under that warranty. Contact us and we will help with the process.

3. What cannot be returned

Live fish and other live stock, once delivered or collected, except as agreed with you at the time of sale.
Items that have been used, installed, altered, or damaged by misuse, running dry, or incorrect installation.
Items returned after the 48-hour reporting window, unless covered by manufacturer warranty.

4. How refunds are paid

Approved refunds are sent to the original payment method (the same UPI ID, card, bank account or wallet you paid with) through Razorpay.
Refunds are initiated within 2 business days of approval and usually reach your account within 5 to 7 business days, depending on your bank or card issuer.
If you chose a replacement, we will dispatch it as soon as the replacement is ready and tell you the courier details.

5. Payment deducted but order not confirmed

If money was deducted but you did not see an order number, please do not pay again. The amount is normally returned to your account automatically by the payment gateway or your bank within 5 to 7 business days. If it does not arrive, contact us with the date, amount and payment reference, and we will help resolve it.

6. Contact

Cancellation and refund requests: bettandemicscbe@gmail.com or +91 96000 66497.